​Adobe: Gone.

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UPDATE: Right. So as John helpfully points out in the comments, this is still May. Not June. May. Boy...this probably has to do with the fact that my brain is focused on nothing but June these days. So Adobe did in fact give me a month's notice and my indignation is..err...less than rightful? But: it doesn't change the fact that I was first told point blank I couldn't cancel my membership. And it actually makes it even stranger, given I was well within the window to do so. Mea Culpa...but I'm still fine with the decision.

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I’ve made no secret of my distaste for Adobe. Lightroom served me quite well for several years (following Aperture’s demise) but the company itself...I was never a fan. So after a few fits and starts, I finally moved to Capture One and had every intention of canceling my Photography Plan, once its time was up. Then of course I got this one job where I turned to Lightroom—because it was there. And I thought oh well...may as well keep this around just in case...it’s a business expense yada yada yada.

Long story short: my renewal was due this morning, June 18th, and I’d decided to basically stay put. Until I received an email—this morning, June 18th—informing me that my “...annual membership will renew automatically on 18-June-2018 (PT). The terms are outlined below...”. Oh and it included a price hike as well. With every other service I subscribe to (and there are many), a renewal notice will come days or even weeks ahead of a deadline, as a courtesy. As a way of saying hey, we hope you’ll stick around but here’s a heads up before we take your money, in case you’ve changed your mind . Not so here. At the very least Adobe could’ve respected my intelligence and sent an email informing me that my membership had ALREADY been renewed. Which was...you know...the actual reality. I read the message and I thought: ok...enough.

 

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So I log into my account, go to my Plans, click on Manage Plans (as it says on their help page), look for the Cancel button (as it says on their help page)...but it isn’t there. I’m on my iPad so I figure it might be an issue with mobile, so off I go to my Mac—same deal. Then I notice my CC info isn’t up to date (I switched cards recently) so I update the info just in case...and I get a thank you for your payment! message. Great. Time to chat with support. Here’s how it goes:

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Did you get that last paragraph? I’ve hidden the agent’s name because this is clearly company policy at work and I don’t fault her/him at all. But needless to say I’m a little taken aback at this point. Here’s the rest of our exchange:

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Offering discounts when a customer wants to walk away probably dates back to Babylonian times. Every company/seller does it. Perfectly fine. But telling me I CANNOT cancel? Telling me I HAVE to buy their product when I don’t want it? Obviously the company didn’t have a leg to stand on and the agent knew this. But the tactic says a lot about Adobe and how much they care about their customers. It’s called bullying and you know what? There’s enough of that going around these days.

Good. Riddance.
Now Phase One: can you just bite the bullet and support my GFX already? Pretty please?

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Happier news: we’re heading into a long weekend in Canada—sort of the official kickoff to “summer”. Héloïse has 3 ballet recitals lined up so we’ll be busy. And if you’re looking for inspiration/reading: our new KAGE issue is out.

Have a great one all :)

Markers

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It was still dark when I woke up. I think Héloïse may have had a nightmare but she was obviously sound asleep again. I went through cycles from this point on, in and out of dream sequences, each one stranger and more intangible. Then I heard the birds. Not one or two but dozens, all clamouring
mad and intricate
the spring furies
a signal.

They’ve returned, finally.

We talked about this when I was on Valerie Jardin’s show a few weeks ago: how we get to rediscover the songs of birds each year. The way they mark time, subtle sonic markers altering our reality. I’ve never known anything else, never lived where birds keep on singing day after day; I wonder how it would affect my perception of the world...to never know the depths of silence winter brings. To never know the lightness of renewal.

Yesterday evening the sun came out from behind clouds. I grabbed the X100F and stepped out, longing for a simple act of acknowledgement. Then again this morning. I’m working on a new conference these days and realizing I may have strayed from what matters most. I’ve decided to go back to the X100, day to day, as much as possible—in fact it’s all I’ll be bringing to the UK next month.

IEYE again.
Full circle.


Shot with the X100F


​Data Bracelets

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In September 2016 I wrote the following about the state of physical media:

“It's crazy how much our reality has changed over the last few years: faster internet connections, higher or even unlimited data caps (at least in Canada) combined with most of our lives moving to the digital realm...all these factors have contributed to less and less reliance on physical media. In fact I have trouble remembering when I sent files to a client through anything other than WeTransfer, Mail Drop, Box or similar services.”

The paragraph was part of a post entitled Like Candy—and I was writing about personalized USB flash drives I’d received from a US-based company called USB Memory Direct. If anything the situation has intensified since then: last week I sent almost 30GB of raw images though WeTransfer Plus for the last job I shot. The idea of using a physical drive, wrapping it up, sending it to another country through postal or courrier services, waiting for the package to reach its destination on time, hoping nothing goes wrong along the way...none of it makes sense at this point. So while I still love those walnut flash drives from 2016, when the company reached out again a couple of months ago my first instinct was to thank them, but ultimately let them know I didn’t actually need anything. I’ll never feel right about accepting products I don’t intent to use.

But then I noticed the wrist drives...

I’ve always worn bracelets—leather, metal...leather AND metal...whatever. I also own an Apple Watch. All of this to say I’m basically used to wearing stuff on my wrists. So when I saw the USB Wristbands on the company’s website I thought huh...that might be fun. The drives come in either USB 2.0 or USB 3.0, with capacities ranging from 64MB to 128GB, depending on the speed you choose. The material is described as soft rubberized plastic, which feels pretty close to the fluoroelastomer Apple uses on its Apple Watch Sports band. There’s no clasp: the USB connector just slips into the opposite end of the wristband. Tough to do the first time around but you get the hang of it after awhile. And once they’re in they hold tight—I’ve had no issues at all with the wristband loosening up and coming apart.

I decided to keep things simple and go with white, but there’s a variety of colours to choose from. And of course, like all of the company’s products, these can be personalized with logo, text or whatever else strikes your fancy (I added a tag line to mine). The process is absolutely painless too: I downloaded the specs from the website, sent in a PNG and received a proof in less than an hour. Then right before shipping they sent me a picture of the actual product, just to confirm we were good to go. Class act.

I intend to keep one of these for myself and use the others for giveaways. With 8GB I’ll probably include the 1EYE series along with a PDF or ePub portfolio. Heck, maybe These Kings while I’m at it. Now, as to the question on everyone’s mind: yes, it IS a little weird to wear something with your name on it...but fortunately, it’s pretty discreet ;)

Many thanks to Taylor for making this possible. You can find more info about the product at USBMemoryDirect.com.

Repeating Space

Every day I must remember   simplicity and distance    the life and light we inhabit.
The same rooms   same objects   repeating
a hall of mirrors.


Shot with the X100F


45, a ball...and mathematics.

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I spent a few days in Mississauga for a shoot last week—material I can’t share, unfortunately. I did a quick visit of Fujifilm’s Canadian mothership on my way in and got to see Jerry, Greg, Helen, Jaime and many others in their...err... natural working habitat ;)

I also had the opportunity to use the GF 45mm f/2.8 R WR on this job (thanks to Billy and all the kind folks I just mentioned), and I still have it with me for a couple of days. As expected, it’s an impressive lens.

So the girls came home from school yesterday and I grabbed a few shots with it. That ball? Yeah, totally out of context. I just liked the mood...

Later


Shot with the GFX 50S and GF 45mm f/2,8 R WR